Shipping Policy

  

HOLIDAY SHIPPING DATES 

To receive your order by December 24th within the United States, we suggest you place your order before:

December 15, 2024, 12pm ET via Standard Shipping (US).
December 19, 2024, 12pm ET via 2Day Shipping (US).

International orders must be placed by December 15, 2024, 12pm ET.

*Please note that while we will do our best to ensure your package arrives on time, delays may occur due to weather conditions or increased courier traffic during this period.


US SHIPPING

At johannaortiz.com we offer complimentary standard shipping and returns on all orders within continental United States. Orders for 2day and Priority Overnight Shipping must be placed by 12 pm ET; orders placed after that will ship on the next business day.

A signature is required for all deliveries to ensure the safety of your package, as per our insurance policy. We kindly ask that you do not ship to PO Boxes, as we are can not garantee safe delivery these addresses.

Please note all preorders ship according to the shipping details listed on the product page. Once an order is placed, it cannot be amended.

To request a return, please visit our Return Portal. If we receive a return package without a return request submitted via the portal, we reserve the right to send the package back to the customer.


INTERNATIONAL SHIPPING

At johannaortiz.com we offer complimentary International DHL Express shipping on all orders with delivery duties and taxes paid upfront at checkout. International returns may incur shipping fees, and duties and taxes are non-refundable. These will be automatically calculated at our International Returns Portal.

We currently ship to the following countries:

Australia, Belgium, Brazil, Canada, Chile, Czech Republic, Denmark, France, Germany, Hong Kong, Ireland (Republic of), Israel, Italy, Japan, Korea (South), Malaysia, Netherlands, New Zealand, Norway, Poland, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom, Austria, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Monaco, Portugal, Romania, Slovak Republic, Slovenia, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Chad, China, Comoros, Congo, Cook Islands, Costa Rica, Cote D’Ivoire (Ivory Coast), Curacao, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, India, Indonesia, Isle of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Liechtenstein, Macau, Madagascar, Malawi, Maldives, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Nigeria, Niue, North Macedonia, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Reunion, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent & the Grenadines, Samoa, San Marino, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, South Africa, Sri Lanka, St Barthelemy, St Martin, St. Helena, Suriname, Swaziland, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Vatican City State (Holy See), Venezuela, Vietnam, Wallis and Futuna Islands, Zambia, Zimbabwe.

 

For more information visit our Terms and Conditions page.

If you have any questions, feel free to reach out to customerservice@johannaortiz.com

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